Education

Increase enrollments by using powerful predictive dialer technology and blended such as chat and email to reach and exceed goals.

Oracle Contact Center Anywhere Blended Virtual Call Center is a comprehensive package of inbound sales campaigns, chat projects, management tools and predictive dialing. It helps educational institutions to increased enrollment while ensuring compliance to regulations. Colleges and universities use Oracle’s Contact Center Anywhere Predictive Dialer contact prospective students and ensure they choose your institution. Gain full control over campaigns and improved results including:

With CCA Virtual Call Center you can get up to three times more connections. With the power of Oracle and predictive dialing you can lower the cost per lead, increases enrolment activity, contact student using the method they chose such as chat and email and improves agent efficiency.

Lower Cost per contact

Running outbound telemarketing solution can be expensive, time consuming and hardware based systems can be obsolete in no time. These types of systems typically require a large upfront capital investment. With Oracle Contact Center Anywhere, everything is hosted or Virtual. You no longer need to invest in depreciating expenses of predictive dialer hardware, software licenses, telephony cards, database servers or phone lines.

Since Promero offers you the power of Oracle CCA as a hosted all that you will need are your own agents. They can even be home-based if you wish or in multiple locations. This method of delivery is sometimes referred to as Software-as-a-Service (SaaS). It can eliminate what you'd normally spend on maintenance, upgrades, and technical staff. Instead of running complicated computer and telephony systems, you can run your business. It's easy to see why Oracle Contact Center Anywhere can save you thousands of dollars each month.

Lower Scalability On-Demand and Increased Agent Retention Costs

Oracle Contact Center Anywhere Virtual Call Center provides the ability to increase capacity without worrying about capacity constraints and licensing associated with premise-based solutions. Oracle Contact Center Anywhere enables you to quickly add personnel as needed. With our Voice-over-IP (VoIP) technology, you can even use currently-enrolled students to help drive enrollment while working at home and between classes.