Telemarketing Predictive Dialer

Lower your cost for leads while growing revenues and improving efficiency and keeping employees happier.

For telemarketers, the Oracle Contact Center Anywhere (CCA) Virtual Call Center is a comprehensive package of the most powerful predictive dialing and campaign analysis tools. It is helping many contact centers drive productivity and profitability while ensuring compliance to regulations. Easy to use administrative tools provide full control over every campaign and improved results including:

It is all about getting results! With CCA Virtual Call Center you can get them with up to three times more connections. With the power of Oracle with predictive dialing you can lower the cost per lead, increases business activity, and improves agent efficiency.

Lower Cost per Lead

When running outbound telemarketing campaigns just looking at the number of calls made does not necessarily measure success. The best result is to increase the amount of leads you generate. The Oracle Contact Center Anywhere Virtual Call Center solution uses world-class Predictive Dialer to not only increase the number of leads, but also deliver true business success by lowering the cost per lead.

If agents are making manual dialed calls they may be waiting time with two thirds of their calls resulting in busy signals, invalid numbers (SIT Tone or Tri-tone), answering machines, fax machines, or no answer. Oracle CCA Virtual Call Center predictive dialer connects calls your agents to live recipients. This can produce 2-3 times more live calls to your prospects and 2-3 times more leads - all in less time!

Lower Maintenance Costs

Setting up an outbound telemarketing solution can be expensive, time consuming and can be obsolete in no time. These types of systems typically require a large upfront capital investment. With Oracle Contact Center Anywhere, everything is hosted or Virtual. You no longer need to invest in depreciating expenses of predictive dialer hardware, software licenses, telephony cards, database servers or phone lines.

Since Promero offers you the power of Oracle CCA as a hosted all that you will need are your own agents. They can even be home-based if you wish or in multiple locations. This method of delivery is sometimes referred to as Software-as-a-Service (SaaS). It can eliminate what you'd normally spend on maintenance, upgrades, and technical staff. Instead of running complicated computer and telephony systems, you can run your business. It's easy to see why Oracle Contact Center Anywhere can save you thousands of dollars each month.

Scalability On-Demand and Increased Agent Retention

Because the Oracle Contact Center Anywhere solution is Virtual, you can easily scale your outbound telemarketing team as your company grows. In just one day you can add new agents, and in a couple hours they can master the system. Plus, with our Voice-over-IP (VoIP) technology, agents can work from their homes, so they spend less time commuting and more time generating leads. Your agents will be happier and they'll remain with your company longer, improving sales and lowering training costs. It's a winning formula for success in the Telemarketing business.