Telecommunications

Gain and retain customers with a best in class customer service

Oracle Contact Center Anywhere system provides the tools retain and grow your customer base by providing high-quality customer experience, multi-channel contact (fax, email, chat, phone, callback) and low cost to help you to increase sales revenues. Our hosted call center solution provides benefits such as:

Oracle Contact Center Anywhere (CCA) lets you to focus on providing a world-class customer care without all the costs of a physical call center infrastructure.

Improved Customer Satisfaction

The Oracle Contact Center Anywhere Inbound Virtual Contact Center solution routes customers to the best agents. Gone are the days of old systems that use only a single skill on or off to route calls. CCA provides weighted skills, database dips, sophisticated IVR, multiple languages, customer priority and puts information on the screen as soon as the interaction arrives. Customers won't be frustrated by repeating information, and they'll appreciate that contact history is available to every agent that services them.

Increased Revenues

Oracle Contact Center Anywhere Virtual Call Center Suite helps ensuring every customer contact is efficiently routed and helps maximize up- and cross-sales opportunities. Powerful scripting tools can be used to provide customers with relevant offers, features and services that generate additional revenues. Customer service studies have shown that satisfaction scores and sales success rates are much higher when the customer receives advice that they feel is timely and relevant to their needs.

Complete Virtualization

Voice-over-IP provides a number of advantages premise-based telephony solutions. Oracle Contact Center Anywhere Virtual Call Center leverages VoIP and web-based applications to provide you the ultimate flexibility when deploying and operating your call center. Supervisors have access to real-time customizable dashboards that allow them to view and coach agents who are working from home of are located in multiple call centers anywhere in the world. Agents can be located anywhere and still have access to all of the sophisticated features of CCA.

On-Demand Scalability

Oracle Contact Center Anywhere Virtual Call Center provides the ability to increase capacity without worrying about capacity constraints and licensing associated with premise-based solutions. Oracle Contact Center Anywhere enables you to quickly add personnel as needed.